Bellandur
Bangalore
Cancellation Policy
Understanding our quick commerce model and cancellation guidelines to ensure the best service for all our customers.
Last updated: December 2024
1. Quick Commerce Model
New Bangalore Ham Shop operates as a quick commerce business, which means we process and dispatch orders rapidly to ensure fresh delivery. This model requires strict adherence to our cancellation timelines.
2. Cancellation Window
Orders can be canceled within 5 minutes of placing the order. This short window allows us to maintain our quick processing times while giving customers a brief opportunity to make changes.
3. After 5 Minutes
Once the 5-minute window has passed, cancellations are no longer possible. This is because our team immediately begins processing your order to ensure the freshest possible delivery.
4. How to Cancel
To cancel your order within the 5-minute window, please contact us immediately at +91 6366993952 or email info@bigmeatmart.com with your order number.
5. Automatic Processing
Our system automatically moves orders into processing after 5 minutes. This ensures that your fresh meat products are prepared and dispatched quickly for optimal quality.
6. Refund for Cancellations
If you successfully cancel your order within the 5-minute window, a full refund will be processed within 3-5 business days to your original payment method.
7. Alternative Solutions
If you cannot cancel your order but have concerns, please contact us immediately. We may be able to modify your order or provide alternative solutions based on the processing status.
8. Quality Issues
If you receive your order and there are quality issues, missing items, or incorrect products, please refer to our Refund Policy for resolution options.
Questions or Concerns?
If you have any questions about this policy or need assistance, please don't hesitate to contact us:
📧 Email: admin@newbangalorehamshop.com
📞 Phone: +91 6366993952
📍 Service Areas: Bellandur, Marathahalli, HSR Layout, DLF Akshaynagar, Bhoganahalli