Bellandur
Bangalore
Refund and Cancellation Policy
At New Bangalore Ham Shop, we understand the importance of providing fast and efficient service. Please review our updated cancellation and refund policy below.
Last updated: December 2024
1. Cancellation Policy
Orders can be canceled within 5 minutes of placing the order. As we operate as a quick commerce business, we process orders swiftly to ensure prompt delivery. Once the 5-minute window has passed, cancellations are no longer possible.
2. Refund Policy
We offer refunds if your order is missing items or contains incorrect products. If you notice any discrepancies in your order, please contact us immediately at info@bigmeatmart.com with your order number and details of the issue. We will review your claim and process a refund or replacement for missing or incorrect items.
3. Non-returnable Items
Due to the perishable nature of our products, we do not accept returns for items that have been opened or are no longer in their original condition.
4. How to Request a Refund
If your order is missing items or has inaccurate products, please email us at info@bigmeatmart.com with the following information: Order number, Details of missing or incorrect items, and Photographic evidence (if applicable). We will respond within 3 business days and resolve the issue with a full refund or replacement.
5. Processing Time
Once your refund request is approved, we will process the refund within 3-5 business days. The refund will be credited back to your original payment method.
6. Quality Guarantee
We stand behind the quality of our products. If you receive products that are not fresh or do not meet our quality standards, please contact us immediately for a full refund or replacement.
Questions or Concerns?
If you have any questions about this policy or need assistance, please don't hesitate to contact us:
📧 Email: admin@newbangalorehamshop.com
📞 Phone: +91 6366993952
📍 Service Areas: Bellandur, Marathahalli, HSR Layout, DLF Akshaynagar, Bhoganahalli